Set “ Default” Printer = HP OfficeJet Pro 9020 series PCL-3 Right-Click on the printer NOT marked as “Scan Only / DO NOT DELETE”Įxample – Printers listed in Devices and Printers Open Control Panel > icon view > Devices and Printers If necessary, Adjust the “Default” printing device (Default Printer) Verify results, then set the newly added printer as the default.ĭetails : Windows10 - No Color option available when printing to a network connected printer.If the color printing is not yet offered, try printing using the newly added print queue.Print and Scan Doctor Version 5.0.6 creates a secondary queue for printing with TCP/IP port.Restart the computer, log in, and wait for the final steps in the Doctor to finish.Execute the doctor – Answer any prompts / let the process complete.Open File Explorer > Navigate to the folder in which you saved the file (likely Downloads).
An X indicates the printer has a problem.
An exclamation mark means a test failed and was skipped.A wrench means a problem was found and fixed.Scan to computer is currently unavailable.An error occurred while communicating with the HP imaging device.An error occurred communicating with the scanning device.Can not print or other printing problems.HP Print and Scan Doctor can help with the following printer issues: If there is a connection problem, follow the instructions in the tool.ĭepending on the problem, click either Fix Printing or Fix Scanning and follow the instructions HP Print and Scan Doctor provides. Turn your printer/scanner on and click Retry if your printer is not listed. After downloading and having HP Print and Scan Doctor open, click Start and choose your printer. You can even troubleshoot connectivity errors right from the interface. HP Print and Scan Doctor are designed to be intuitive, allowing anyone to troubleshoot print or scan issues with relative ease. HP Print and Scan Doctor provides you with a fix for several typical HP printer/scanner issues and more.
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